Support
Need a hand with ProfitLens? We're a small team and we answer every message.
Contact us
Email: info@performetic.com — we typically reply within one business day.
Please include your myshopify.com domain so we can look into your setup right away.
Common questions
Numbers look wrong? Check that product costs are entered (Product costs page), payment fee settings match your provider (Settings) and ad spend is either connected or logged.
Missing orders? Use the re-sync button on the dashboard. The Free plan shows the last 7 days; Pro extends history to 365 days.
Billing questions? Subscriptions are handled by Shopify — you can upgrade, cancel or check invoices from the app's Pricing page and your Shopify admin.
Feature requests
We build ProfitLens with merchant feedback. If something would make your profit tracking easier, tell us — most of our roadmap comes from these messages.